Changelog Status

Tickets & Support

Tickets & Support Commands

Run support and staff operations from Discord. Tickets handle member requests and modmail lets members reach your staff privately.

Requires Manage Server

Claiming assigns a ticket and renames the channel

Only members with a configured staff role can claim a ticket at all, and only one person can hold it: the channel gets renamed to claimed-<username> the moment someone does, so it’s visible at a glance in the channel list which tickets already have an owner and which don’t.

Transcripts are shareable links, not permanent

Generating a transcript produces a hosted link anyone holding it can open (useful for handing a closed ticket to someone outside the server), but it’s deleted automatically after 30 days, and the link itself carries no login requirement, so treat it like any other unauthenticated share link.

Commands

l?ticket <panel|send|autoclose|claim|close|note|stats|list>Manage Serveraka tickets

Creates ticket panels with categories, claiming, transcripts and ratings — panel setup and management need the slash command. Staff can claim, close and leave a private note on a ticket from inside its channel with the prefix.

l?ticket claim

l?modmail <setup|close|disable>Manage Serveraka mail

Lets members DM the bot to open a private thread with your staff team.

l?modmail setup

l?staffroles <adminrole|moderator> <add|remove> <role|user> | staffroles listManage Serveraka staff, staffconfig

Marks certain roles and moderators as staff, exempting them from automod filters.

l?staffroles adminrole add @Moderators

l?dutyaka onduty

Lets staff clock on and off duty so members can see who is currently available.

l?duty

l?supportsetupManage Serveraka supsetup

Configures opening hours and support routing shown on the support panel.

l?supportsetup

This is the full tickets & support command set. Looking for something else? Search all modules from the docs hub.

Explore more

Get started with Lunaris: invite the bot, open the dashboard and enable the modules your Discord server needs. Every module is off by default, on purpose: a server that just wants moderation isn’t also carrying the weight of an economy system or leveling roles it never asked for. Servers that already used Lunaris before this change kept the modules they had.

Tools to keep your server safe. Every action is logged as a numbered case you can look up later.

Automated defenses. Guild Protection watches the audit log and bans on the first unauthorized action; AutoMod scans messages in real time.

Logging & Stats

Keep a record of what happens in your server. Logging covers six independent event types, each pointed at whichever channel you choose, and stat channels surface live counts in the channel list.

High-quality audio via Lavalink. Supports YouTube, Spotify links, SoundCloud and direct URLs, with filters, lyrics and saved playlists.

Reward activity with XP and levels. Members earn XP from messages and voice; set role rewards and per-role multipliers.

A per-server currency with jobs, gambling and a shop. Balances are separate in every server, so one community’s economy never affects another.

Relationship and roleplay commands with anime GIFs. Work in servers and DMs (as a user-installed app).

Games, jokes and one-off distractions with no server setup required. Most work in DMs too, as a user-installed app.

Give members something to do and a way to be heard: giveaways, suggestions with voting, a starboard for the best messages, and games.

Invite Tracking

See who is actually growing your server. Lunaris tracks who invited each member, keeps a leaderboard, and can hand out roles at invite milestones.

Everyday tools. Most work anywhere, including DMs, when Lunaris is installed as a user app.

Configure modules. All of them are off by default. Enable what you need with the setup wizard, or from the web dashboard.

Common questions about modules, protection and the API.